Course
Course 1: Welcome to Dugan's Travels (new agent) (2)
New Agent Orientation
Course 1: Welcome to Dugan's Travels (new agent) (2)

By the end of this course you will be able to:


Describe the Roles and Responsibilities of the Dugan's Leadership Team

Describe the core values at Dugan's Travels

Course 2: Dugan's Policies and Procedures (new agent) (202)
New Agent Orientation
Course 2: Dugan's Policies and Procedures (new agent) (202)
Dugan's Travels has policies and procedures to ensure the safe operation of our business and yours. We don't have a lot of rules but the rules we have must be followed explicitly. The information in this course will explain our policies and...
Course 3: What Does It Take To Be A Successful Agent (new agent) (301)
New Agent Orientation
Course 3: What Does It Take To Be A Successful Agent (new agent) (301)

This course will discuss tools and contacts needed to be a successful agent with Dugan's Travels.

Course 4:  What Can You Book and How To Book It (new agent) (401)
New Agent Orientation
Course 4: What Can You Book and How To Book It (new agent) (401)
Course 5:  The First Request (new agent) (501)
New Agent Orientation
Course 5: The First Request (new agent) (501)

In this course, we will discuss your first steps for when you receive the first inquiry for travel. We will also discuss providing value and differentiating yourself against others.

Course 6:  Agent Resources (new agent) (601)
New Agent Orientation
Course 6: Agent Resources (new agent) (601)
Let's take a look at VAX Vacations Access, Agent Universe, and Cruise Complete.
Course 7: Intro to Agentmate (701)
New Agent Orientation
Course 7: Intro to Agentmate (701)
This module will go over an introduction to Agentmate and the basics of entering a client and reservation.
Course 8:  What's Next? (new agent) (801)
New Agent Orientation
Course 8: What's Next? (new agent) (801)

We will cover marketing opportunities, setting up your "home" office, and understanding the steps to researching requests.

Abercrombie & Kent
General Suppliers
Abercrombie & Kent
Webinar from Dec 2025
Agency Updates
Dugan's Content
Agency Updates

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